Did not have any of the service issues others reported. Also did not have anything custard based, so, no problems with melting shakes, etc.
Not busy when I arrived, so, order was taken promptly. Got my pager and grabbed a seat. Food was up fairly quick. Order correct.
Like: beer on tap, and a quality root beer, which I had. Burger (SmokeShack) had right amount of caramelization on it. Nice bun. Overall, nice, just did not get the wow factor that others seem to experience.
Fries: not a fan of crinkle cut, but these were crisp and hot from the fryer.
A fine burger, maybe on the pricey side for what you are getting, but, it's still a burger. I'd go back, just not going to make it a regular thing as there are other very good burger places around.