After eight years of dealing with TELUS, I finally cut the Gordian knot & switched to WIND Mobile. There is no doubt that TELUS is the worst cell phone provider in Canada:
- The TELUS call centre is in Guatemala i.e. the company does not hire staff in its home country;
- TELUS charges excessive amounts for data, and its usage statistics are questionable at best;
- I have been a customer for close to a decade, and yet TELUS still wants to charge me a cancellation fee.
If you are not yet a customer of TELUS, lucky you. Do not make the same mistake I did. Run to any other cell phone provider. Your wallet will appreciate it!