Use to be very good service fast and professional. Over heard the new manager state "I swear to f&@$ god these people are deaf", it's a mall buddy there constant noise. Prior to that I was waiting in a line of zero people to take my order for 15 minutes no acknowledgement from any of the 5 employees. Went to the Panda Express across from them I'm 10 minutes had my food paid for with an egg roll. They need there old manager back at Charlie's! This guys in professional and fake.