If you want your devices dropped or scratched while you wait, this is a great place to go. I just finished getting my Apple Watch ghost armored and the kid scratched it all up. When I asked the, "manager" about it he gave me his card and told me to call corporate. I will never return.
Don't bother contacting the corporate office because they take forever for a decision and it's simply not worth it. This company is incredibly lame.