I live in Delray Beach, Florida and wanted to send very special flowers to my sister in law in Cleveland. I went online and loved the name "Urban orchid". I called and spoke with a very knowledgeable young man who made good suggestions, gave me his input, i gave him mine - the result was a gorgeous arrangement of roses, orchids and other flowers that were a huge success and i am beyond pleased. I have a picture of the arrangement and it is A plus. Thank you, thank you for the good work, good service and now i have a florist in Ohio ! Nan Thompson