I first heard of MSI while looking online for tiles on the Home Depot website. Many of the tiles I liked were made by MSI. After ordering multiple samples from HD and returning them, I discovered that MSI had a showroom/warehouse right here in Charlotte. What better way to shop than being able to see most of what the manufacturer has to offer?
The showroom itself is very big and nicely set up. There's everything from tiles, stone, porcelain, ceramics and even a granite slab section. Definitely a great place to look at samples. That's where all of the nicety and politeness ends. Apparently, they only sell to/ deal with contractors. They won't even quote you a price. The gentleman who worked this past Saturday with the beard was very blunt, verging on rude. He kept wiping the counter to avoid giving us any further assistance. What do DIYers do? Just skip this place and buy from Home Depot or online from a tile retailer. And actually, we do have a tile contractor, but we were so turned off by our interactions that we won't be sending our contractor there.