I go to Vegas a few times a year, I have never stayed at the Riviera hotel and casino until last night. The hotel itself is pretty run down, the carpets in the rooms, the bathrooms seem old and outdated. They were not dirty, just old and worn out! The back of the remote was missing which was a bit frustrating because I didn't want to loose the batteries out of it.
The room was clean and the beds were comfortable. The staff was super helpful and extremely friendly. They didn't only allow us to check in an hour early, they also upgraded our room without me asking for it. With the rooms being as run down as they were in the upgrade I can't imagine what it would have looked like if I would have gotten the original room I booked!