I went here once because one of the Pitt clubs was doing a fundraiser here, and I'm not sure if it was just this location, but I wasn't impressed.
I got a pumpernickel bagel with plain cream cheese. The bagel was thin and pretty bland. There was barely any cream cheese on there, and what WAS there was poorly spread around.
The location is good and it's cheap, but you'd have better luck going to Einstein's bagels, or even getting a Panera bagel- instead.