I was there the first day they were open so I am going to cut them slack on service issues because it was a PACKED house. I made my own burger and spllt an onion ring/fry. Onion rings are huge, 2-3 inch wide slices of onion battered/fried, a rarity and truly exceptional. Fries are exactly the same as you would find at 5Guys. The burger wasn't anything really special for the premium price I paid for it. For gourmet burgers I will stick with The Rail or Flipside and for fast food, 5Guys. I'll go back when the crowds die down to try specialty burgers/dogs.