This place is a new kind of pathetic low for the fast food industry. My family and I went last night (11/24/14) to pick up a quick dinner for my brother only. We were all blown away by the incompetence of the staff AND management. We walked in, and promptly ordered a simple chicken sandwich for my brother. That's all. We then took a seat in their waiting area by the register and proceeded to watch the cashier gal (didn't catch her name, she wasn't wearing a nametag either) goof off with her co-workers and kitchen staff for a solid 15 minutes (it was not busy at all; we were the only ones in line at the time).
In those minutes, we watched our simple order be sent back to the kitchen THREE times for whatever reason (I don't even want to know). We then watched an employee place his order after us and receive his order before us. And finally, while being annoyed by the LOUD cashier girl goof around with her co-workers, we watched a presumable MANAGER actually see them goofing around and disregard it completely.
By this point, we were about ready to ask for a refund and leave, but we finally got our order after waiting 15 minutes. After that, the rest of my family decided to eat at the Wendy's across the street, where our large order was completed in under 5 minutes. WENDY'S has a much more competent staff than this place.
The food was good according to my brother, but not worth waiting for while employees played butt-grab with each other for 15 minutes.
Will not be coming back. Would not recommend this place to anyone.