To start with the only good thing about this doctor office is that Dr. Garcia (& the male nurse whose name I never got) were so awesome and took their time & truly cared. However, the office staff is rude & not helpful. even as checking in and they need to talk to me. they basically told me to hold on while finishing a text message on their cell phone. I arrive early to all appointments (about 30-15 mins) and still wait in the lobby for about an hour after the scheduled appointment, then to wait in the room for another 30-40 mins as well. Even the office staff told me that I needed to call my insurance company to ask a question, which they should have done. I had to call the insurance company for the office staff or my kid wouldn't be seen, remind you he was there for a severe sick symptom as well. I only gave a 1 star rating only due to the male nurse & dr. Garcia!!!!