I had my first Cafe Zupas experience today and it may be my last. It is a very efficiently run, very economically priced restaurant and the food was decent.
The food wasn't the problem though. When I got to the counter to pay, the young man assisting with the orders placed our two sandwiches, the bowl of soup, and a salad onto the tray. When I told him that we hadn't ordered a salad he said that we had and informed me that my wife ordered it. I looked at the salad and told him there's no way my wife would have ever ordered a salad like that. He didn't believe me and left to go find her and ask her directly.
When the young man got back from finding my wife, who informed him that she in fact did not order a salad, there was no apology and no explanation. My order was rung up, I was given my food, and he just walked away. This ranks among the most bizarre experiences I have ever had in a restaurant of any size. If this is what passes for customer service, it's not impressive.