This is a review for two visits that took place the end of December 2017. Trying to catch up on reviews.
Visit 1: (12/2/2017)
Will give this visit 2.5 stars. Second Saturday in December. Service was OK but not focused. Seemed to change people a couple of times.
Chips and salsa were "ok". Wife an I both ordered sour cream enchiladas. Well they don;t call it sour cream they call it crab sauce. Both of our orders were served without any sauce. After flagging down yet another server, we got two cups of sauce with the excuse that they were out and had to make it fresh...I am calling BS on that...then why send the order out with two lonely naked enchiladas?
On the plus side the crab (sour cream) sauce was really tasty. Rice and charro beans were also "ok".
Visit 2: ( 12/15)
Ordered the same thing as visit number 1. Chips tasted as if they were three days old. Broken pieces...burned chips and tasted awful. No I didn't complain. You know, sometimes you just want to relax and eat a meal.
This time the enchilada's came with the crab sauce. However they charged us $1.20 each for this sauce. I told her last time there was no sauce.
This is not stated on the menu. The server (again one of many) said "oh they must have changed it." The menu says enchiladas with ANY sauce. Again...didn't want to argue over three bucks.
Server should have taken care of this with management. Bottom line....
You lost a customer forever. As you know, most people just leave don't complain and never return.
Check the other posts here about service and consistency. You cant survive forever on past reputation.
Good luck. 1.5 stars for this visit average out to 2 stars for both trips.