I was hesitant to rent from this place based on the bad reviews. Literally every other rental company didn't have a van, so I was basically stuck from renting from them. Overall the customer service was very good and so was the prices. My issues was with the vans. They are all dodge caravans and in horrible condition. The first van I got the ac was broke and beat up. They gave me another van and this time I was heading to California. I couldn't go over 60mph and it would shake if you went over.