Check in person was busy when we came in so I went and browsed the phones near him. He checked in a family that came in after ahead of me.
Then they bumped my name off the waiting list and when I pointed it out the salesperson was helpful in investigating, but then put me back at the bottom of the list.
Obviously it is very frustrating to wait over an hour when I already know what phone I want. This store is run very inefficiently.