I don't even know where to begin. In March 2015 I had a fall and fractured my foot, elbow, shoulder and had numbness in my hands and feet. I asked the ambulance to take me to St. Joseph's Hospital. After an MRI it was determined that I needed immediate surgery and I was transferred to Barrows (another part of the hospital) prepared for surgery the next morning. I was in ICU overnight where I believe there is one nurse to one patient. Everyone there was amazingly nice. The nurse asked how I managed to get Dr. Nicholas Theodore as my doctor, she said there is usually a 6-month wait. I said I have no idea I do not know who he is. She came back and said that he happened to be the on-call doctor. All I can say is this guy is a miracle worker. And he is a very kind, caring, compassionate doctor with a good sense of humor too.
It was determined in the hospital that with the other fractures I had that we would delay surgery. He said that his office would schedule an appointment to see him in a week. Amazingly, his office called my husband's cell phone before we even left the hospital and they gave us an appointment.
All I can say is every single communication I have had with Dr. Theodore or his staff has been beyond amazing. Better than anything I could have imagined. When I call to ask a question I usually get an answer within a couple of hours. The staff are very nice and professional.
I eventually had my surgery and Dr. Theodore gave me his pager number and I had to call him twice. He called me back within 10 minutes each time.
I am now eight weeks post surgery and doing fabulous. I have no more pain, numbness, or tingling.
Every single department has been excellent. From getting an MRI, to seeing the pain specialist, and follow up appointments with Dr. Theodore.
For one of my appointments I asked how long my appointment would be. They said there's no time limit on your appointments we just want you to be able to have Dr. Theodore answer all of your questions. Wow! Does that happen anywhere in today's healthcare system?
Highly recommend!!