Just tried the new location, thought we we would wait until the newness wore off. Very disappointing. The service was terrible. We were there on a Saturday for lunch. While there is more than enough staff on hand, looking very busy (talking to each other). What happened to you great seasoned staff? Most looked barely old enough to serve alcohol. It was impossible to get service. Our appetizer platter was delivered, no plates or silverware and we sat 8 minutes trying to get one of the young servers that walked past us to get there attention. Too busy talking openly about a customer that was upset, unprofessional. I had to ask for a glass for my beer three times. Like the new location, food was good (not hot), but service is more important. I would have asked for a manage, but the only person that looked over 18, was seating guests. If she is a Manager, should pay more attention. Several customers were commenting on how the new On Tap missing it's old appeal. Have bee long time loyalty, don't want to go anywhere else... will try again soon and let you know.