I am done ordering food here, I will stick with the hot chocolate. We have eaten here a dozen or so times in the last few years and never had good service. Our orders always have at least one error, the service is SLOOOOOOOW - like painfully slow, and the food just isn't amazing. I get it, its a tourist place, but still, at least it could come out the right temperature.
This most recent trip, we sat for 20 minutes before I finally asked a server if he could find out who our server was. Then he never came back so I asked another one. He asked around and said apparently no one was, so he would be happy to help me. What the heck??
So go for the frozen hot chocolate, when you have some serious time to spare, and bring a board game, or novel to read.