If I could give 0 stars, I would! I have had the WORST buying experience here. In May 2008 I purchased a dishwasher, stove, & microwave from Spencers and my experience was OK so I went back to buy more appliances when I moved. I purchased a Washing Machine, Dryer, & 50" Plasma TV. They first tried switching the TV at delivery to a model that was $600 cheaper. When we said they gave us the wrong model they said that the TV they sent was a replacement because they sold all of the model we purchased and couldn't get anymore. After 2 weeks we still didn't have a new TV and they would only offer to switch us to a model $600 cheaper. It wasn't until after we called for the owner and submitted a report on Rip Off Report that the TV we originally purchased magically appeared at one of their locations. The Washing Machine had some issues from day 1, but ran. After 1 month of use the front loading washer completely stopped working. Now a week and half later we've had the service company out twice and it's still not working and we're being told that we will be without a washing machine for weeks. How is a person supposed to go a month without a washing machine?! It's 1 month old and needs 2 new motherboards. After the experience I had with the TV I wouldn't be surprised if I received a refurbished washer or something. Don't be lured by their cheaper prices. We bought so much there to save some money on the deals they offer, but learned they offer the deals because they screw you after the fact. Don't be like me and read the bad reviews and shop there anyways because of their prices, trust me... it's not worth the inferior quality or service you receive and they lies they tell are out of control!