Staff is not the best. Every time I walk over to the prepaid pick up line whatever staff members are there, sometimes multiples, won't greet you. They will look straight at you and let you stand their like a doofus till you say "I'm here for pick up." I was raised to be patient and wait my turn. Not rudely interrupt someone which is why I usually wait to be greeted.... other than that, incredible yummy cakes! I loveeeee getting the challa bread on first Friday also!