Same story as other reviewers... called my insurance company due to issues with my car.
Got a text with an ETA of 30 minutes later. Had to call them 5-6 times (and after being told driver would be there in 10 minutes, driver is 3 blocks away, driver is .9 miles away, driver had to go around an accident, then finally from the driver himself "I am 10 minutes away... just got the call 20 minutes ago") driver arrived 2 hours later.
Horrible experience. Because the were constantly "about to be there" I stood on the side of the road watching every car that drove by for more than 2 hours. Never again.