I can't think of a reason to give anyone an opportunity to insult and abuse when they are supposed to provide professional care for a delicate eye condition. I have noticed that in many cases the attitude and tone adopted by staff comes directly from the top. Dr. Gross has shown himself to us and many others to be self-absorbed, childish, an equal-opportunity boor that scared the daylights out of us. We had much at stake when seeking eye care and were glad that this "professional" practice was not prepared to provide care to my husband, who has total disabilities and was nearly blind in one eye due to cataracts. We were rushed and told they were wasting time, and Dr. Gross complained twice that Medicare didn't pay him enough to do this work. When I described our experience to a scheduler she reported to him and he called and ripped me a brand new one. Then he followed with as certified letter saying he would not care for the patient. We were so glad. We hadn't planned to go back after being subjected to his behavior and that of his staff. Please, save yourselves. We feel lucky for the warning.