I've been meaning to leave a review for months, now I finally have time. That it's still important to me after all this time is a testament to how great my experience was.
I went to the store with my dad, who after years of using a shitty pc that ran painfully slow finally succumbed to my pro-apple pressure. His crap pc took its final dump, and I took him to the store to browse the desktop computers.
We were helped by Greg F., who was extremely helpful and kind. My dad is a quadrapalegic, so Greg told us about the options available to mac users that don't have use of their hands. He told us if we brought in a hard drive with the pc back-up and paid $100 for the introductory 1 on 1 classes, they'd transfer all his info onto his new mac for us for free.
My dad needed some time to think it over, we didn't end up coming back in until a couple weeks later. When we entered the store, Greg recognized us immediately, blew my mind by remembering my dads name.
He helped us pick out the right mac, got us into the genius bar without an appointment, and even threw in the special keyboard my dad needed for free.
Then at the genius bar we met Fladdy, who said he was going to get all my dads data transferred while we wait, a process that usually takes 24 hours.
So in about 45 mins my dad left with a new mac loaded with all his old PC's information, and I left with a whole new appreciation for apple.