HORRIBLE EXPERIENCE. I was hopeful and then my expectations were completely shot down.
I eat dim sum at excellent places all the time and I fully expected this place to do well in my expectations --good area, good reviews, busy on a Saturday afternoon for dim sum. I took my companion as a first timer fully expecting this to be satisfactory.
BOY WAS I WRONG.
I was sorely disappointed. By the food, by the service, and especially by the treatment of the staff when we encountered problems with the food.
The first warning sign was that the congee didn't arrive with any condiments or offers of condiments: pepper, peanuts, spring onions typically come standard. The congee was bland and clearly hadn't absorbed any of the flavors of the meat and egg ingredients.
The second warning was the piece of metal found in one of the siu mai... Discovered by chewing on it. When this was discovered, it was promptly reported to a waiter and the metal shard was whisked away quickly. Nothing was done. We reported this to another head waiter. He made an excuse for it and nothing was done about it.
We kept eating.
The third and final straw was the loooong stand of brown hair (my hair is black and my companion's is very short) found in the congee wrapped around a piece of pork. Delicious! Again we reported to another head waiter who made the excuse that the hair came from some thing while cleaning (!). By the way... That is not any better.
He apologized and took it away and didn't charge us for the congee.
We were completely turned off at that point. Our bill was not comped but we didn't wish to put up a fuss. What was most startling to us was that no one seemed to even blink an eye when these problems were discovered and nothing was done to rectify the problem.
I wish I had taken photographic evidence of this. You can't make this stuff up.
**AVOID AT ALL COSTS**