We've been here a few time now and they always do a good job working with my at times difficult son. This last time, my son was much more well behaved with the promise of going to target after a 2 lollipops during the visit. We've been able to get Jasmine on a few occasions so now I request her as she makes sure to do the best job even with squirming kids! She's also always super happy and positive, which is so refreshing. One tip is to go on Wednesdays to get an extra $3 off:)