"What? You're the Owner?"
I have to agree with Brendan K. and Jason F.'s experience. And if you want anything done, please don't talk to the owner who is Mr. Tanner. We had granite counter tops. Upon delivery, we notice a crack near sink opening. They had told us this was a "fissure." After 1 week of discussion, we took their word for it and they counter tops would be delivered and the "fissure" would be epoxied and sealed and not to worry again. Upon installation, the granite cracked at the same place they had told us was a "fissure." We had to fabricate another slab, but that also broke and we had to select a different granite countertop all together.
Greg- in sales seems genuine and wants to make things right, but talking to the person who answers 90% of the calls (Mr. Tanner who is the owner) is like talking into a black hole. You can call and leave a message which 30% of the time will be returned or message given, but a simple solution as hire a receptionist to take your messages would be more wise than allowing the owner who may have memory problems take the calls. He will tell you that he has taken "700 calls this morning" and therefore it is impossible for him to deliver your message to the appropriate people or return your calls or remember anything which he told you over the phone or in person. If you want to avoid frustration, then don't come here.
The owner then stated that if he had "given the countertop for free, your wife would still not be satisfied." I say try me.
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