I recently posted a negative review on Jenn Smalls, one of the tattoo artists there. I do not recommend going to her. She was on her phone and I felt like she was unprofessional. Less than an hour after the review was posted Brandon, the gentleman that works front of house/manager called me. He had already talked to Matt (one of the owners) about my experience and wanted to extend an apology. They did not try to give me bullshit on the matter and just wanted to genuinely apologize. You can tell the experience I had does not reflect their shop. When I made the review I was not expecting to feel better about what had happened to me, I made the post to hopefully save a future customer. By the end of the conversation I felt much better and finally have closure from what had happened.
Thank you Made To Last Tattoos for listening, apologizing and making it right with me. I have not met Matt yet but look forward to meeting him and I have known Brandon from coming into the shop and he continues to be a huge asset to the shop.
They truly care for their customers and for someone that has not been to the shop or is thinking about getting their first tattoo this is the place to do it.