Service: Slow. Probably a result of their being so new so I can't hold it against them too much. Drinks were never refilled.
Food: The first burger I got was raw. Not just a little pink, but cold slimy raw in the center. The manager however was very apologetic and rushed out another burger that was actually cooked. He also graciously removed my order from the bill. That burger was decent (the BLT, I believe). The seasoning on the cajun fries is very tasty but the fries themselves arrived lukewarm, bordering on cold. The sauces (chipotle ranch and bourbon bbq) were delicious.
I'd like to give this place another shot but I'm going to hold off a couple months so they can work the kinks out.