My wife and I have been going to cafe zupas since they opened and we have never had a problem. The quality of their food and customer service is always exceptional. Even tonight when we sat down after paying for our food I had noticed we paid too much and that they had messed up the bill. Before I could even get up, the manager "Dakota" came up to our table to inform me of the mistake and that he had already fixed the bill and refunded my card the difference. He explained that it was an employee in training and that he had caught the mistake. Nice to know you can trust them and that they will make sure you have a great experience every time.