My sister and I went for lunch at Burntwood Tavern when I was visiting my parents in my hometown at the trendy Crocker Park area of Westkake, Ohio -a Cleveland suburb.
It was both our first times there.
I enjoyed their delicious Salmon Salad with a generous portion of salmon filet and my sister loved the Harvest Chicken salad (pics) which included Gorgonzola cheese and dried pecans.
It was a pleasant dining experience UNTIL I was walking back to our table from the ladies room into the main dining area and slipped HARD on the ridiculously slippery floor, pulling my hip at the socket rather roughly and almost falling. Thankfully there was a booth next to me were I grabbed onto the wood frame while my pulse rate went sky high and my heart raced.
I was so agitated and spoke out loud about it when I returned to the table where my sister was seated and a lady two tables over said she also slipped and was terribly frightened.
The waitress was attending another table and responded that that she was sorry and would mention it to her manager.
Shortly afterwards the waitress returned to pick up our plates and stated that she mentioned my slip to her manager and that the manager is "sending another email to the corporate to see what they can do about the slippery floor". I was surprised to hear this response and learn it was a continual problem.
Much to my shock the Manager, Monique, did in fact come over and clearly stated that she hears 5 to 7 complaints PER DAY about the slippery floors and that they have had the cleaning crew try to wash off the film, they've had it looked at by others, and they have sent numerous email complaints to corporate about the floors but nothing has been resolved since the restaurant opened a couple years ago.
I shockingly said to the Monique, "What in the world are they waiting for?.. someone to slip and fall and cracked their head open and the restaurant to get sued in order to resolve this deathtrap?" Her response was "I know. I just don't know what else to tell you."
Now of course I'm totally appreciate of her candidness and openness about the problem... But I was shocked to hear the amount of DAILY complaints that she stated and the nonchalant attitude of corporate on what is, in my strong opinion, a huge risk for a patron and could potentially be a serious problem the restaurant proprietor.
I certainly have warned my family to stay out of that restaurant - and especially not to take my elderly parents to lunch there.
All this to say there is no lunch cheap enough nor salad good enough for me to return and: ENTER THE BURNTWOOD TAVERN IN CROCKER PARK WESTLAKE, OH AT YOUR OWN RISK.
(I'm still rubbing my occasionally achy hip these days ... 2 1/2 weeks later!) :-(
(Giving this place a 3 only because of the risk!)