The combination of Carolina red clay and my two dogs has not been kind to my area rugs.
I spoke with Liz at NewGen and she set expectations right away... Didn't promise to work miracles, but said they'd do their very best. Liz was great throughout the process, communicated with me after they inspected the rugs and as the cleaning progressed. I was happy with the results and the price and would absolutely do business with them again.