one New Year's resolution is to write more Yelp reviews, so here goes...
Never, ever again, it's just that simple. Landed in Vegas for NYE & rode the shuttle over to the rental car center. While the car itself was fine & returning the car was a simple, quick process, actually getting the car was the absolute worst customer service ever.
The line was very long. There were only 2 reps for Dollar helping customers & they were moving very slowly. At one point while waiting, 1 of the 2 reps left. When we (the girlfriend had reserved the car) finally got our turn, the guy "helping" us was basically a complete jerk.
Every car rental will offer additional insurance & the full tank of gas pre-sale, but this guy raised high pressure upsell to include coercion, subterfuge, & intimidation. First, he tells us that it's $10/day more for each additional driver & that it's some Nevada state law. Fine, whatever, the girlfriend doesn't mind driving so we decline.
He then tried to explain to us how her own insurance coverage somehow didn't apply in Nevada, kept repeating how she would be completely financially responsible for the car & was confrontational to every single response she made.
Never, ever again. Save yourself the aggravation of wanting to punch some jerk in the mouth & stay away from Dollar.