So tonight we went and saw Anchorman 2 and earlier bought tickets online. There was apparently was an issue with the process and when I got there my ticket was not in their system. Instead of giving me flack and having to go through the entire process again, the woman at the ticket office, whom I believe to be the manager, apologized for the issue and issued me a ticket no questions asked. Now this is an example of excellent customer service. One comp'd ticket goes a long way with me and will now be frequenting this theater when I go see future films. The theater was also clean, comfy and the rest of the cast working at the time was great. I definitely recommend the UltraStar Theatres for a great all around movie viewing experience!