The review is strictly for the new "Patisserie" section. I've generally had good experiences with the rest of the store/associates so I was really disappointed with the poor service I received here. It's almost as if it was run by an outside company.
I was waiting for my turn to buy some macarons on a busy Saturday and they must have had at least 20 people behind the counter but not everybody looked like they were working. Finally a woman asked if we needed help and I asked her a question about the macarons. She gave me a curt answer and before I could even respond she immediately turned around and walked away!! My jaw must have been on the floor because a stock girl standing behind the counter apologized on her behalf. We were eventually served when another girl sauntered over. As we chose our macarons, the girl was collecting them in her hand instead on putting them in a box. Then she put all our macarons on the back counter while she went to go get a box and she was gone for a long time so basically my macarons were sitting out in the open next to staff who were assembling other orders and reaching for things close to my goods. Was there no food hygiene training???
There was no saving grace as the macarons were horrible. They were extremely stale, hard and dried out. I had high expectations since these cost more money than the boutique bakeries downtown!