This place has a notoriously rude staff. Always has been, apparently always will be. My last time trying them out was today. I ordered online, go to pick up and after waiting 30 minutes for a small pizza and fries, the large woman says "We are just waiting on your fries."
Really? It takes that long to make a pizza and you can't coordinate the fries to come out at the same time? So I literally say or do nothing. I am displeased but rather than say anything I remain quiet. So she says to me......."Well you don't have to stay if you don't want."
You are right. I don't. So I left. Rosati's is down the street serving better pizza with a nicer staff.