I really wanted to have a family doctor close to home, and have been using Dr. De Los Santos as my GP for the past while. I have had my doubts about whether to keep seeing her, as experiences with her at the clinic have been lacking the traits that I really value in a medical practitioner. I realize that the clinic has a 10 minute/1 issue policy, so maybe due to her strict adherence to these stringent policies, her bedside manner is lacking. She rushes through the appointment, finishing in five, rather than sitting down to really talk to the patient and using the 10 minutes. I have a really big problem with this "one issue per appointment" business. If I have 4 medical concerns, does that mean I come back four times? Even if I have 5 minutes left? Maybe it is a lack of experience that makes a doctor value efficiency at the expense of valuing their patients' trust and time.
I will be removing myself from her caseload and return to my previous GP (for whom I had to wait to see, but who always devoted as much time as each patient needed).
I will continue to use walk-in clinic though, in those instances, there is usually only one issue I need to address and the doctors are helpful. I really appreciate the candor and patience of Dr. Hinal Sheth, and have gone so far as to find out her walk in clinic hours so I can see her when I need to. (I tried switch to her as my GP, but the clinic won't allow switching from doctor to doctor).