I am trying to give a company a 5star review even though I have never used them - how can that be?
I have not actually used A-Z but would have liked to, after having spoken to the friendly and very helpful owner when I called to book an appointment. Unfortunately, it turned out that I was outside of their service area, but after I was made aware of tha,t the person gave me advice on what were fair prices and what to look out for when contracting with competitors in my area. I had called them because of the great reviews and must state that these great reviews were definitely justified!
I finished up by calling a more local firm and the person who answered the call was kind of "zombie like" if you know what I mean, and it was obvious they were just there to take bookings. A computerized program could have done just as well or better. Not having much choice in the matter I made an appointment. On the positive side, they did turn up on the day, but did not call me 30 minutes before as requested to tell me they were running late. Their operator was almost hostile and very abrasive and told me told me he was following procedure when I asked him a question, and that questions would delay things and cost me more money - nice! I presume they did what they were supposed to do, but I don't know enough about septic tanks to evaluate that. What I do know is that next time I need septic services I will Z call A-Z and offer to pay an excess milage charge if they would come out here.
Rather than give the firm I finished up with a 1 star I would rather give a-Z a 5 star based on their attitude and helpfullness even after they knew I would not be able to use their services.