Talk about a smooth and pleasant experience! Had a last minute issue with a rental from another company - one day before Thanksgiving, a time when every rental agency in town (at least the ones that were convenient) were overbooked. A call to Hertz and they not only had the car I needed but the entire process from arrival, to getting the car, through the rental when I needed to extend a day all the way to return was smooth, pleasant and entirely fab. That the price is a bit higher than some other rental agencies is well worth it for the quality of the car and service.