LOVE LOVE LOVE going here for work on my car! Rather than an icky oil-smelling waiting area, you are treated like royalty.
The waiting area has cold beverages, coffee, cookies, crossword and sudoku puzzles, and a television, as well as a separate room for children with a play area and video games and toys.
The experience of waiting for your car here is sooo much more enjoyable.
All of the staff is super friendly and they explain things really well. I never once felt like they tried to take advantage of my lack of car knowledge by trying to get me to buy unnecessary parts and services.
They will set up transportation for you if you are unable to get to the shop or if you need to be taken home from the shop while your car is in service, so you feel very taken care of.
It is also nice that you are able to book online.