I read about Pilot Coffee Roasters a few weeks ago on Twitter and decided to give them a try. I've been very happy with a local coffee roaster in Alberta, but they don't have a wide selection and giving something new a try is always a good idea.
I had a huge problem with Canada Post shipping the coffee (not only did it take way longer than their "guaranteed time," but it was marked as delivered last Thursday and then I didn't get a delivery tag until yesterday night). I finally got my coffee today and gave it a try.
I ordered three bags--two for use via immersion brewing (the Bona Vita) and one for the espresso machine. There is a blend from Ethiopia (Kilenso), a single-producer from Guatemala (Las Rosas), and one of their espressos (not sure if it's a blend--called Elevens). I've only tried the Kilenso so far, and it is fantastic.
Even more fantastic was the customer service I received from Pilot through it all. They were genuinely concerned that Canada Post was taking so long, and stayed with me throughout the process--even checking in on the shipment to let me know when it was finally available for pickup.
I am only going on first impressions as far as the coffee goes, as I have only had one cup so far, but the service I've received is very telling of what one should expect from Pilot. I knew this was a company I wanted to do business with before I even tried their product, which is an indication of a great company.