I waited four and a half hours for the repairman to show. He ordered a part and said to call and he would come back to install as soon as it arrived. Not true. The part came on Thursday, they wouldn't come back until the following Monday. Monday came, and my window for repair was between 10 and 2. Nobody showed. When I called, I found my window for repair has been extended to 4:30. Not that anyone told me that. So 6 hours passed and my washing machine part is here in the box, and no repairman is in sight. I wouldn't go into a Sears to buy a pair of socks or underwear now, let alone a major appliance. What a horrible experience. Awful Awful Awful service. Calling them is also a waste of time. The person answering the phone barely speaks English, and is probably outsourced overseas. I am looking into someone else to repair my machine, Sears is a waste of my time. Literally.