I am so upset. I got to my appointment 10 early. There was no receptionist at the front. Five minutes later both receptionists come out, say Hello and offer me a coffee (i declined). At no time did they notify my stylist that I was waiting. Instead I got to overhear their gossip about how the salon should be under investigation. After 10 minutes of waiting, I said that maybe I should change my appointment because they obviously over booked my stylist. The one receptionist said, "no she doesn't wear her pager, we knew she'd be upfront.". That's when I got upset. I was about to walk out the door and the chatty gossip said, "please don't leave" and my stylist came out, apologized, and paid for my appointment. Do not go there unless you are in desperate need of gossip, and in desperate need of being ignored. I was a loyal customer for 2 years, and have never been treated like I was invisible.