Bought many items at Fry's electronics but never ever again. Worst experience ever regarding service and repair.... Computer was purchased not quite two years ago with warranty on it. Needed service as hard drive supposedly crashed...Well after 3weeks of supposed service and transfer my computer was trash.. Windows 7 was corrupt, only a portion of files transferred, and the programs that were on the computer when I purchased it, which is why I purchased that one, are no longer on it. so in addition to paying the 70.00 transfer service, I had to pay another 200.00 to repair the registry damage when it was I there shop, plus I will have to pay additional for MS Office.
no response from store management regarding this issue either- almost 5days later.
the prices are not that hot anymore, they have no customer service in the computer section, and I can get a better shopping experience at other office supply stores.
SO THE UPDATE ON THIS REVIEW - they need to hire competent people in computer service/repairs. The computer would not start up again today, after many tries - 3hrs worth of tries- so had to go shopping for new computer. NOT AT FRY'S -
another computer store told us the same thing - IT WAS THE MOTHERBOARD - but not being computer techs we believed FRY'S when they said the issue was the hard drive and it was fixed...They got their diagnostic fee and that is it. If they had done the job right the first time I would not be writing this review of the incompetence of the personnel that work there as well as the lack of communication from the store management despite phone call, email and this review. DO NOT TAKE YOUR COMPUTER THERE FOR SERVICE AS THEY ARE INCOMPETENT.
So I am now out money I do not have to purchase another computer, and I will not step foot inside there store either. I will purchase online or in another electronic store or one that carries the electronics that I need.
hey store management, where is your customer service cause it sure was not here.