Had a failed hard drive and after a week of searching and talking to different data recovery places, I decided to go with these guys. For 3 reasons:
1) Their customer service and communication right off the bat was excellent. They were quick on communication and so easy to deal with.
2) They charged nothing for assessing the problem, giving a diagnosis and giving a price for possible repairs. Many other places would've charged me just to take a close look at the problem.
And 3) They do all their recovery work in-house. Almost all of the other places I talked to required you to send the hard drive off to a facility or third-party clean room recovery center.
I'd still encourage anyone to do their research, but I was glad I went with these guys.