We've always been RV owners who have taken our RV unit to Camping World locations all over the country for new parts, service and whatever else we needed. However, we had never had a dealing with their sales staff or needed warranty work until now. The Avondale location is our first experience buying a new unit and dealing with warranty work from a Camping World.
We bought a brand new unit at Avondale. The verbal negotiations were made but several items weren't as originally offered. Sales person offers one thing but the excuse of "if we give you that, we'll void the warranty" was used to get out of a bumper and a bike rack. We didn't get either. Okay, so the "money man" drew up the papers anyway. He was rude and insulting. However, from what we understand he is no longer there and that's a good thing. We also had problems getting the title. No one knew where it was and getting return calls required a visit to their Mesa location.
We also needed a few fixes on the RV unit we purchased. The unit was back at Camping World several times. Finally after the third attempt on the first fix, it was completed but nothing else was. Communication was non-existent just like other reviewers indicated. We called and left messages for Service Manager numerous times but calls were not returned. We had to actually drive in to the Camping World in Avondale to discuss problems or make the appointments. Also, we were told it was Camping World's policy that an appointment was made to repair only one item at a time. Each item needing repair needed a separate appointment. What an inconvenience especially for snowbirds and there are a lot of those in Arizona during the winter.
We had a water leak and our RV was back for repairs 3 times before it was finally fixed. We weren't really sure what they did the first two times except give us lip service. Damage to our outside panel was done by this leak. Service manager told us originally he'd order a new panel. When asked about it later he told us to take it somewhere to get it painted ourselves.
Going forward we will not return to this Camping World for any repairs nor will we purchase from them again. We've had to make repairs and replace a few things ourselves and will continue to do so unless it's an expensive item. It's not worth dealing with this location. Are all Camping Worlds the same in regard to sales and warranty work? Or, are they franchises with their own policies? We don't know.
This is our personal opinion of this location and we were not happy. So much for Marcus Lemonis' (CEO of Camping World) philosophy of practices, procedures and people.