While my sales process was fantastic, my services have been anything but. First, my air conditioner failed after two months on a brand new 2017 Airstream. I was told this was a known issue although, as you can imagine, this was not disclosed during sale. After making arrangements to get my Airstream to the dealership, it was a long day of waiting around without any updates. My part arrived hours late. To make matters worse, my service advisor simply left in the middle of the day. He didn't inform me he was leaving and didn't ask any other advisor to add me to their clients for the day. A good 3 1/2 hours after my repair was to be done, it was complete. Since this was under warranty, they thankfully didn't charge me for the part. They did charge me for the labor however with the understanding when the warranty claim paid out in two weeks or so, I would receive a check for the same amount. My Airstream was repaired late October 2016 and it is now late January 2017. NO REIMBURSEMENT. When I called one week ago, I was told my credit card was reimbursed the day before (it's like they knew I was going to call!) but this has turned out to be a blatant lie. There are no refunds complete or pending on my account. This is in addition to calling about issues and promises and promises of phone calls and then their service department simply disappears. I wish there was another option for Airstream service in the Phoenix area, but I am stuck with a dealer and servicer who lies to customers.