I'm really surprised to see some of these bad reviews, I always have such a wonderful experience here! And Robert gives me nothing but the best customer service well all the employees every time I come in, also I never have issues booking an Appt. But after reading some of these bad reviews I can definitely see that the problem was not Fletcher's or Robert.... These bad reviews are coming from some angry bitter people! Next time try being a pleasant human being when you go places! :)