Recently we called on Rogers Water Conditioning to replace the filters in our reverse osmosis system. The technician, Nick was courteous and efficient. He called with an update on his arrival status when a previous job kept him longer than anticipated and then let us know when he was on his way. That is most appreciated! After replacing the filters and checking the water status he did a thorough check of the water softener which was fine! I can highly recommend this company having used them since 2009. I'm sorry to hear about the poor problems related in previous comments and hopefully this has resolved itself with better employees. We certainly had a great one!