I have to say that I had a great experience with these guys. I called at approximately 1:30 on Thursday afternoon and got their answering service. They took my information and said someone would contact me shortly. Two minutes later I received a call. We talked about my refrigerator and what might be the problem and some pricing and I gave them the go ahead to come over. I kid you not, they were there within 10 minutes. He quickly fixed the issue (a fried computer board) and was on his way. Total time from first call to job completion was no more than 40 minutes. The tech happened to be close by so you may not be so lucky, but it worked well for me. Highly recommended!