I'm having a tough time scoring this experience.
I think had it not been barely a week old, I would have given this one star, but being so new, I am willing to give benefit of the doubt.
So, and this completely makes sense, carts aren't allowed in the restaurant. I didn't think of that before hand. Next time I know to come here before I start my shopping.
It seems the restaurant has a seat yourself concept. Not a big deal, right? Well, its not a big deal if the staff are paying attention to new people that come in. That way we don't have to flag someone down to bring them menus after sitting there for 15 minutes.
Our food took a little over twenty minutes to get. We started by ordering a cheese platter, green chili cheese fries and pretzel bread with cheese dip, a glass of wine and a glass of tea. About five minutes after ordering, my friend asked if she could order an additional item to go and asked that it be brought at the end of the meal and was told yes.
So our food finally comes and it is all to go. The server acknoledged the mistake right away, but didn't make the effort to re-plate our items before serving us.
Additionally we never got the fries, though we did get charged for them. After she took the fries off our bill, the total came to about $25.16 if I remember correctly.
I gave my card and she took it to charge me. When she brought my card and the receipt back, she had charged me for a different ticket. Only a few cents higher ($25.87) but clearly not my receipt even though my card number was on it. We had had enough at this point and let it be.
Annoying thing about the receipts is as they're not set up to require signatures on purchases under $50 so there is no place to sign which apparently also means no room to leave a tip (yes we tipped) so we were stuck paying a cash tip with all the money I had in my wallet ($2.65).
Overall, it definitely was not the best service, far beneath what I would expect from Whole Foods, but I feel they deserve a second chance. Everyone has their off days.
I will say I felt everything was very resonably priced and the prices were great! On Wednesdays the cheese plate and a glass of wine is $10 which means my $6 glass of wine was free!